Effective Date: [Insert Date]

At Vedalex.shop, we strive to ensure customer satisfaction with every purchase. This Return & Refund Policy explains your rights and obligations concerning returns and refunds. By purchasing from Vedalex.shop, you agree to this policy.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product must be unused, in its original packaging, and in the same condition as when received.
• The return request must be initiated within [Insert Timeframe, e.g., 15 days] of receiving the order.
• Certain products, such as perishable goods, personalized items, or products marked as non-returnable, are not eligible for returns.

2. Process for Returning Products

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@vedalex.shop or call us at [Insert Phone Number] with your order details, reason for the return, and proof of purchase (invoice).
2. Approval: Once your request is approved, we will provide a Return Authorization Number and the return address.
3. Packaging: Safely package the item(s) with all original tags, accessories, and receipts.
4. Shipping: Ship the product to the address provided. Return shipping costs will be the responsibility of the customer unless the return is due to a defective or incorrect item sent by us.

3. Refunds

Refunds will be processed under these conditions:

• Refunds are issued only after the returned product passes inspection and is approved.
• Refunds are credited to the original payment method. Processing may take [Insert Duration, e.g., 7–14 business days] depending on your payment provider.

4. Non-Refundable Situations

We do not issue refunds for:

• Items returned without authorization.
• Products damaged due to improper use or handling.
• Sale, clearance, or promotional items.
• Digital products or downloadable content.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, you must follow the return process and place a new order for the desired item.

6. Cancellations

Order cancellations are permitted if:

• The cancellation request is made before the order is shipped.
• A cancellation fee of [Insert Fee, if applicable] may apply.
  Once shipped, orders cannot be canceled, and the standard return policy will apply.

7. Damaged or Defective Products

If your order arrives damaged or defective:

1. Contact us within [Insert Timeframe, e.g., 48 hours] of delivery with photos of the damaged product and packaging.
2. Upon approval, we will arrange for a replacement or full refund, including shipping costs.

8. Exceptions

Certain items may have unique return and refund policies due to their nature. These exceptions will be explicitly mentioned on the product page.

9. Contact Us

If you have any questions or need assistance regarding returns or refunds, please reach out to us:

• Email: support@vedalex.shop
• Phone: [Insert Phone Number]
• Address: [Insert Business Address]

Note: Vedalex.shop reserves the right to modify this policy at any time. Changes will be updated on this page, and continued use of the website signifies your acceptance of the updated policy.